Trailers, trailer frame, trailer packages and add ons

Rack Up Trailers will accept returns on our trailers, trailer frames, trailer packages, and add-ons up to 14 days after receiving the order. The buyer is responsible for all return shipping costs. Rack Up Trailers will inspect the return prior to any refund. All parts returned must be in new condition and contain all the original items that shipped with the order. If any damage is found upon inspection or any missing items from the original packaging additional fees will be incurred. If you selected a color match color profile, the return will not include the cost of the color matched paint and labor.

Hitches, Parts, and accessories

Rack Up Trailers will accept returns on our hitches, parts, and accessories up to 14 days after receiving the order. The buyer is responsible for all return shipping costs. Rack Up Trailers will inspect the return prior to any refund. All parts returned must be in new condition and contain all the original items that shipped with the order. If any damage is found upon inspection or any missing items from the original packaging additional fees will be incurred.

Custom Builds

We do not accept returns on any custom builds that we designed specifically for you at your request. 

Electrical Components

We do not accept returns on any electrical items that are sold independently of a trailer package.

Restocking fee

Any item returned will incur a 20% restocking fee.